How E-Data Lawyers Leverage Process Engineering and Technology to Optimize Customer Service

In the first part of this four-part series, we have traced the evolution of the e-discovery lawyer following the first landmark notice on e-discovery, Zubulake v. UBS Warburg, 217 FRD 309 (SDNY 2003). We have noticed that the e-discovery lawyer is the proverbial Jill of all trades: tactician, technologist and litigator. We have suggested that the knowledge, skills and experience that the eDiscovery lawyer has acquired over the years has facilitated her transformation into an “electronic data lawyer”, a practitioner uniquely positioned to drive innovation. innovation in the practice of law.

The second installment, released in June, explored tactics the electronic data lawyer can use to shape the new data-driven legal economy. We compared the e-data lawyer to a general contractor who oversees the design and construction of a modern skyscraper. A versatile practitioner, the electronic data lawyer could very likely become the nerve center of her law firm by showing how to unleash new value by intelligently using data, collaborating with subject matter experts through practices, by developing reproducible processes and introducing multidisciplinary teams to the ecosystem of law firms.

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